Refund & Cancellation Policy
Last updated: 24 July 2026
This Refund & Cancellation Policy applies to purchases from https://oakbridge.in, operated by Oakbridge Publishing Pvt. Ltd., and should be read with our Shipping & Delivery Policy.
1. All sales are final
Once an order has been placed and dispatched, it cannot be returned and no refunds will be made, except in the limited circumstances set out below, which we honour in line with the Consumer Protection (E-Commerce) Rules, 2020.
2. Cancellation
- You may cancel an order only before it is dispatched by emailing info@oakbridge.in
with your order number. If it has not yet shipped, we will cancel it and refund you in full.
- No cancellations are possible once the order has been dispatched.
3. Damaged, defective or incorrect items
If your order arrives damaged, defective, or is the wrong item, you are eligible for a replacement or refund. Please notify us within 7 days of delivery at info@oakbridge.in or +91 88003 37299, quoting your order number and including a photograph of the issue. Items must be returned unused and in their original packaging; for such orders we provide a prepaid return label.
We do not accept returns or offer refunds for change of mind, nor for digital products / eBooks once access has been delivered.
4. How refunds are issued
Where a refund is due under this policy, it is credited to your original payment method via Razorpay, typically within 5–7 business days after we receive and inspect the returned item. Your bank may take additional time to reflect the credit.
5. Failed or duplicate payments
If a payment failed but an amount was debited, it is normally auto-reversed by your bank within 5–7 working days. For duplicate charges, email info@oakbridge.in and we will investigate and refund any extra amount.
6. Contact
For any cancellation or eligible refund request, email info@oakbridge.in with your order number, or call +91 88003 37299.